Internal Customers: Winning from the Inside Out
If you take care of your people, they will take care of your customers. It's as simple as that. Who is YOUR internal customer? As organizations hyper-focus on customer-centric transformation, the needs of your employees and managers will shift too. Create a differentiated customer experience for your people. Learn how to identify and visualize their pain points and opportunities. Optimize their employee experience using key consulting skills and journey maps that deliver actionable insights. This will have a direct impact on your external customer's experience! This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.
Date & Time:
Friday, November 26, 2021
9:30am – 10:30amAdd this event to my calendar
CPA Crossings LLC
Field of Study:
Business Management & Organization
1 hour CPE credit
Registration for this event has passed.
Applicable if you are a NVCPA member in good standing.
Applicable if you are not a NVCPA member.